+66-99-062-18-55
get@e-sim.cards
get@e-sim.cards
Useful USSD DTAC codes
Code
Action
*101*9# Check your credit balance and expiration date.
*101*4*9# Check remaining data
*102*9# Check your phone number.
DTAC Travel eSIM
Phone number: yes (+66)
Rechargeable: Yes
Additional data packages available: Yes
Countries served
Thailand
Code
Action
*101*9# Check your credit balance and expiration date.
*101*4*9# Check remaining data
*102*9# Check your phone number.
DTAC Travel eSIM
Phone number: yes (+66)
Rechargeable: Yes
Additional data packages available: Yes
Countries served
Thailand
The largest mobile operator in Thailand.
Call center
+662-271-9000 (AIS and SIM2Fly international support)
callcenter@ais.co.th
aiscallcenter.ais.co.th
Useful USSD AIS codes
Code
Action
*119*2#
Change SIM2Fly AIS language to English.
*121#
Check credit balance and expiration date
*111*6#
Check the remaining data
*545#
Check your phone number
Call center
+662-271-9000 (AIS and SIM2Fly international support)
callcenter@ais.co.th
aiscallcenter.ais.co.th
Useful USSD AIS codes
Code
Action
*119*2#
Change SIM2Fly AIS language to English.
*121#
Check credit balance and expiration date
*111*6#
Check the remaining data
*545#
Check your phone number
A Hong Kong telecommunications operator founded in Hong Kong by Hutchison Telecommunications Hong Kong Holdings, a subsidiary of CK Hutchison, operating under the global Three brand. 3 Hong Kong is the first company with three brands.
Contact
Contact
Ubigi is Transatel's brand for providing cellular communications worldwide.
Transatel is currently a member of the NTT Group, one of the largest telecommunications corporations in the world, and is a leading European MVNO (mobile virtual network operator). Ubigi works smoothly and reliably all over the world. This is because Transatel enjoys the International Mobile Network Code (MNC 901-37) privilege, backed by agreements signed with more than 170 mobile operators worldwide.
- iPhone 15, Plus, Pro and Pro Max (not Dual SIM*)
- iPhone 14, Plus, Pro and Pro Max (not Dual SIM*)
- iPhone 13, 13 Pro (not Dual SIM), 13 Pro Max, 13 mini
- iPhone 12, 12 Pro (not Dual SIM), 12 Pro Max, 12 mini
- iPhone 11, 11 Pro (not Dual SIM), 11 Pro Max
- iPhone SE (2020) and SE (2022)
- iPhone XS, XS Max (not Dual SIM)
- iPhone XR (not Dual SIM)
- iPad Air (2014, 2019, 2020, 2022)
- iPad Pro 11 (2018 and 2020)
- iPad Pro 12.9 (2015 and 2017)
- iPad Pro 10.5 (2017)
- iPad Pro 9.7 (2016)
- iPad 10.2 (2019, 2020, 2021)
- iPad 9.7 (2016, 2017, 2018)
- iPad mini 4 (2015)
- iPad mini 3
- iPad mini (2019 and 2021)
- Galaxy A54
- Galaxy S23, S23+, S23 Ultra
- Galaxy S22 5G, S22+ 5G, S22 Ultra 5G
- Galaxy S21 5G, S21+ 5G, S21 Ultra 5G
- Galaxy S20, S20 5G, S20+, S20+ 5G, S20 Ultra, S20 Ultra 5G
- Galaxy Note20, Note20 5G, Note20 Ultra 5G
- Galaxy Fold
- Galaxy Z Fold4
- Galaxy Z Fold3 5G
- Galaxy Z Fold2 5G
- Galaxy Z Flip4
- Galaxy Z Flip3 5G
- Galaxy Z Flip and Z Flip 5G
- Pixel 7, 7 Pro
- Pixel 6, 6a, 6 Pro
- Pixel 5, 5a 5G
- Pixel 4, 4a, 4 XL, 4a 5G
- Pixel 3, 3a, 3 XL, 3a XL
- Huawei P40 and P40 Pro* (not the P40 Pro +)
- Huawei Mate40 Pro
- Sony Xperia 10 III Lite
- Sony Xperia 10 IV
- Sony Xperia 5 IV
- Sony Xperia 1 IV
- Motorola Razr 2019 and 5G
- Motorola Edge (2023), Edge (2022)
- Motorola Edge 40, 40 Pro
- Motorola Moto G (2023)
- Nokia XR21, X30, G60
- OnePlus 11
- Nuu Mobile X5
- Oppo Find X3, X5, X3 Pro, X5, X5 Pro
- Oppo Find N2 Flip
- Oppo Reno A
- Microsoft Surface Duo and Duo 2
- Honor Magic 4 Pro, Magic5 Pro
- Xiaomi 13, 13 Lite, 13 Pro
- Xiaomi 12T Pro
- HAMMER Explorer PRO
- HAMMER Blade 3, Blade 5G
- myPhone NOW eSIM
- Rakuten Big, Big S
- Rakuten Mini
- Rakuten Hand
- SHARP Aquos Sense4 Lite
- SHARP Aquos R7
- Gemini PDA 4G+Wi-Fi
- Fairphone 4
- DOOGEE V30
Yes. Make sure [Data Roaming] for the secondary line (the eSIM plan you added) is enabled to use data with the eSIM.
To enable it, go to [Settings] - [Cellular] and enable [Data Roaming] as described below.
Apple
Go to [Settings] – [Cellular]
Click [Secondary] (the eSIM plan you added)
Make sure [Data Roaming] is enabled.
If you have correctly configured your newly added eSIM plan to use cellular data and have turned off automatic line switching as described below, there will be no additional charges.
Apple
Go to [Settings] – [Cellular]
Tap [Cellular Data]
Make sure [Allow cellular data switching] is turned off.
You can also contact your domestic carrier and sign up for any Blocked Paid International Roaming service.
If you cannot access data after successfully activating your eSIM plan, make sure [Data Roaming] is enabled and try rebooting your phone.
To check if your device is locked, check your device settings as described below or contact your carrier. If your phone is locked, you should contact your local carrier to unlock your phone before using an eSIM plan.
Apple
Go to [Settings] - [General] - [About] and swipe down.
If you see "Network Provider Lock - Unlimited SIM" and "Digital SIM - IMEI (number will appear)", your phone is compatible with eSIM.
If you find "SIM Card Restrictions", your phone does not support eSIM.
Samsung and Google
Go to [Settings] – [Connections] – [Mobile networks]
Select [Network Operators]
If available networks appear, your phone is probably unlocked.
If, when searching for a network, only one result comes up or the “Search for networks” option is not available in the “Networks” menu, then most likely the phone is locked to a telecom operator.
Apple
Go to [Settings] - [General] - [About] and swipe down.
If you see "Network Provider Lock - Unlimited SIM" and "Digital SIM - IMEI (number will appear)", your phone is compatible with eSIM.
If you find "SIM Card Restrictions", your phone does not support eSIM.
Samsung and Google
Go to [Settings] – [Connections] – [Mobile networks]
Select [Network Operators]
If available networks appear, your phone is probably unlocked.
If, when searching for a network, only one result comes up or the “Search for networks” option is not available in the “Networks” menu, then most likely the phone is locked to a telecom operator.
In most cases, once an eSIM plan is installed, it cannot be reinstalled or reissued.
If you have the following devices, you will not be able to use eSIM on your device.
iPhone models do not support eSIM
iPhone locked by carrier
iPhone purchased in mainland China, Hong Kong, Macau**
(**Hong Kong and Macau versions have exceptions that support eSIM, such as iPhone XS, iPhone SE (2nd and 3rd generation only), iPhone 12 mini and iPhone 13 mini.)
iPhone 6
iPhone 7 series
iPhone 8 series
iPhone X
iPhone SE 1 Generation
Samsung models do not support eSIM
Samsung device locked by carrier
All Samsung S20 FE/S21 FE models (Mostly people get confused because other S20 and S21 models may be compatible with eSIM.)
US versions of Samsung S20/S21 and Galaxy Z Flip 5G
Versions of Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 for the USA and Hong Kong
South Korea versions of most Samsung devices (devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are compatible with eSIM.)
The Canadian and US version of Samsung S21 series devices (excluding FE models) may have eSIM support if the One UI 4 update is installed.)
Samsung Galaxy Note 9, Note 10, Note 10+ or Note Lite
Samsung Galaxy S10, S10e, S10 Lite or S10+
Samsung S9 or S9+
Samsung S8 or S8+
Samsung S7
Samsung A series (A20, A21, A22, A23, A30, A52)
Other devices do not support eSIM
Any other device blocked by the telecom operator.
Huawei P30 series
Huawei Mate series (10, 20 Pro, etc.)
Xiaomi Redimi Note series (9pro, 9t, etc.)
Xiaomi devices (Poco F3, 12T, etc. etc)
Oppo Devices
Surface Duo Devices
One Plus Node
Sony Xperia
Asus Rog
iPhone models do not support eSIM
iPhone locked by carrier
iPhone purchased in mainland China, Hong Kong, Macau**
(**Hong Kong and Macau versions have exceptions that support eSIM, such as iPhone XS, iPhone SE (2nd and 3rd generation only), iPhone 12 mini and iPhone 13 mini.)
iPhone 6
iPhone 7 series
iPhone 8 series
iPhone X
iPhone SE 1 Generation
Samsung models do not support eSIM
Samsung device locked by carrier
All Samsung S20 FE/S21 FE models (Mostly people get confused because other S20 and S21 models may be compatible with eSIM.)
US versions of Samsung S20/S21 and Galaxy Z Flip 5G
Versions of Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 for the USA and Hong Kong
South Korea versions of most Samsung devices (devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are compatible with eSIM.)
The Canadian and US version of Samsung S21 series devices (excluding FE models) may have eSIM support if the One UI 4 update is installed.)
Samsung Galaxy Note 9, Note 10, Note 10+ or Note Lite
Samsung Galaxy S10, S10e, S10 Lite or S10+
Samsung S9 or S9+
Samsung S8 or S8+
Samsung S7
Samsung A series (A20, A21, A22, A23, A30, A52)
Other devices do not support eSIM
Any other device blocked by the telecom operator.
Huawei P30 series
Huawei Mate series (10, 20 Pro, etc.)
Xiaomi Redimi Note series (9pro, 9t, etc.)
Xiaomi devices (Poco F3, 12T, etc. etc)
Oppo Devices
Surface Duo Devices
One Plus Node
Sony Xperia
Asus Rog
If your device supports eSIM, you will need to find its secondary "IMEI" number for the eSIM by following these steps.
Apple
Go to settings]
Click [General] - [About]
Scroll down to view the device serial number and IMEI for the primary and secondary SIM cards.
If you have 2 IMEI numbers, your device supports eSIM.
Samsung
Go to settings]
If you see a search bar in [Settings], enter "IMEI" and the "IMEI Information" (or similar) option should appear (otherwise you will need to go to [About Phone] - [Status]).
Click [IMEI Information]. If "IMEI (eSIM)" is displayed, it means your device supports eSIM.
Other Android
Dial *#06# and press “call”.
If your device supports eSIM, you will be able to view your device's unique eSIM identification number (EID).
Apple
Go to settings]
Click [General] - [About]
Scroll down to view the device serial number and IMEI for the primary and secondary SIM cards.
If you have 2 IMEI numbers, your device supports eSIM.
Samsung
Go to settings]
If you see a search bar in [Settings], enter "IMEI" and the "IMEI Information" (or similar) option should appear (otherwise you will need to go to [About Phone] - [Status]).
Click [IMEI Information]. If "IMEI (eSIM)" is displayed, it means your device supports eSIM.
Other Android
Dial *#06# and press “call”.
If your device supports eSIM, you will be able to view your device's unique eSIM identification number (EID).
Yes, you can purchase our eSIM before departure or after arrival.
However, you should not scan and install the eSIM as the start of the validity period depends on the specific plan you choose.
For some plans it may start as soon as you scan the QR code and install the eSIM, while for others it may only start once the eSIM is connected to your local network.
Therefore, we recommend checking the product page carefully for more detailed information.
Yes. You can use hotspots/tethering and exchange data with eSIM.
Please note that if you are transferring data through a laptop, the speed may be slower than you expected.
Since eSIM is designed for use on mobile devices, you can easily share data with other mobile devices.
The start of action varies depending on the plan you choose. For some plans it may start as soon as you scan the QR code and install the eSIM, while for others it may only start once the eSIM is connected to your local network.
Therefore, we recommend checking the product page carefully for more detailed information.
Therefore, we recommend checking the product page carefully for more detailed information.
Once your purchase is complete, we will send you a confirmation email with a QR code.
There are two ways to add an eSIM to your device (note that these steps may vary depending on your device and language).
To activate the plan, you need to be connected to a network with a strong Wi-Fi signal and not in airplane mode.
There are two ways to add an eSIM to your device (note that these steps may vary depending on your device and language).
To activate the plan, you need to be connected to a network with a strong Wi-Fi signal and not in airplane mode.
To prevent unintended data usage, mark your physical SIM card (domestic plan) as [Primary] and select [Secondary] for the “eSIM plan” during setup.
Also, to pre-block data usage based on the physical SIM card, turn off [Cellular Data Switching].
Apple
Here's how to turn off [Cellular Data Switching]:
Go to [Settings] – [Cellular]
Tap [Cellular Data]
Make sure [Allow cellular data switching] is turned off.
You can also contact your domestic carrier and sign up for any Blocked Paid International Roaming service.
Also, to pre-block data usage based on the physical SIM card, turn off [Cellular Data Switching].
Apple
Here's how to turn off [Cellular Data Switching]:
Go to [Settings] – [Cellular]
Tap [Cellular Data]
Make sure [Allow cellular data switching] is turned off.
You can also contact your domestic carrier and sign up for any Blocked Paid International Roaming service.
If you have already used the data, we will not be able to issue a refund as we cannot refurbish or resell the eSIM once it has been installed.
If you want to enable both the new eSIM and the original (primary) SIM, disable the "Enable automatic cellular data switching" option under Cellular Data.
Otherwise, it will automatically replace you with your original SIM if the additional eSIM you added from us doesn't work, and will charge you international roaming fees from your domestic carrier.
To confidently use your new eSIM, disable your primary eSIM's SIM profile by turning off the Enable this line option.
Here's how:
Go to [Settings] - select [Cellular/Mobile Data] - in the "Cellular Tariffs" section, go to the SIM card profile tab.
Turn off "Enable this line"
Otherwise, it will automatically replace you with your original SIM if the additional eSIM you added from us doesn't work, and will charge you international roaming fees from your domestic carrier.
To confidently use your new eSIM, disable your primary eSIM's SIM profile by turning off the Enable this line option.
Here's how:
Go to [Settings] - select [Cellular/Mobile Data] - in the "Cellular Tariffs" section, go to the SIM card profile tab.
Turn off "Enable this line"
For Apple devices:
Go to settings]
Go to [Cellular/Mobile Data]
The amount of data used can be found in the “Roaming for the current period” section.
Alternatively, you can visit Apple's website here for more detailed instructions. Another option is to dial 1019# and call to inquire about your data usage.
For Samsung devices:
Go to [Settings] – [Connections]
Click [Data Usage]
The amount of mobile data you have used will be displayed.
Alternatively, you can also dial 1019# and call to check your data usage.
For Google devices:
Go to [Settings] – [Network and Internet] – [Internet]
Next to your carrier, tap [Settings]
At the top you will see the total amount of data you have used.
Go to settings]
Go to [Cellular/Mobile Data]
The amount of data used can be found in the “Roaming for the current period” section.
Alternatively, you can visit Apple's website here for more detailed instructions. Another option is to dial 1019# and call to inquire about your data usage.
For Samsung devices:
Go to [Settings] – [Connections]
Click [Data Usage]
The amount of mobile data you have used will be displayed.
Alternatively, you can also dial 1019# and call to check your data usage.
For Google devices:
Go to [Settings] – [Network and Internet] – [Internet]
Next to your carrier, tap [Settings]
At the top you will see the total amount of data you have used.
No. You cannot scan the same QR code on multiple devices. In addition, one QR code cannot be scanned multiple times. Scanning will not work if the number of scans exceeds the limits.
In most cases no. The same eSIM plan cannot be reissued with a different QR code. That's why we strictly prohibit deleting an eSIM plan while it's in use.
You can temporarily disable eSIM. If you disable your eSIM plan instead of deleting it, you can enable and reuse it later. However, please note that the validity period cannot be changed after activation.
Apple
How to disable eSIM plan:
Go to [Settings] – [Cellular]
Click [Secondary] (the eSIM plan you added)
Click [Turn on this line] to turn off
Apple
How to disable eSIM plan:
Go to [Settings] – [Cellular]
Click [Secondary] (the eSIM plan you added)
Click [Turn on this line] to turn off
If you installed an eSIM plan that has access to manual APN setup, follow the instructions here to enter the APN information on your device manually.
Apple
Go to [Settings] – [Cellular]
In tariff plans, select your eSIM profile.
When the profile is enabled, go to [Mobile Data Network]
Enter APN information in all APN fields.
Samsung
Go to [Settings] – [Connections]
Tap [Mobile Network] - [Access Point Names (or Advanced, then APN)]
Click "Add New APN".
Enter your APN information and save.
Select the newly created access point.
Reboot your device
Google
Go to [Settings] – [Network and Internet] – [Mobile network]
On a mobile network, scroll down and select [Access Point Names].
Select APN information if provided. If not available, click the menu button and click [New APN].
Enter the APN information in the APN field.
Select the newly created access point.
Reboot your device
How to delete a SIM card plan after use?
We do not recommend deleting your eSIM plan while you are using it or after using it.
However, if you want to remove the eSIM, follow these steps.
(The button name may be similar depending on the device)
Apple
Go to [Settings] - [Cellular] - tap on the eSIM plan you want to remove from the list.
Click [Remove Cellular Plan]
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager]
Select the eSIM plan you want to remove.
Toggle the switch to disable eSIM
Click "Delete".
Google
Go to settings]
Click [Network and Internet] - [Mobile network]
Select the eSIM you want to remove.
Tap Remove SIM Card.
Apple
Go to [Settings] – [Cellular]
In tariff plans, select your eSIM profile.
When the profile is enabled, go to [Mobile Data Network]
Enter APN information in all APN fields.
Samsung
Go to [Settings] – [Connections]
Tap [Mobile Network] - [Access Point Names (or Advanced, then APN)]
Click "Add New APN".
Enter your APN information and save.
Select the newly created access point.
Reboot your device
Go to [Settings] – [Network and Internet] – [Mobile network]
On a mobile network, scroll down and select [Access Point Names].
Select APN information if provided. If not available, click the menu button and click [New APN].
Enter the APN information in the APN field.
Select the newly created access point.
Reboot your device
How to delete a SIM card plan after use?
We do not recommend deleting your eSIM plan while you are using it or after using it.
However, if you want to remove the eSIM, follow these steps.
(The button name may be similar depending on the device)
Apple
Go to [Settings] - [Cellular] - tap on the eSIM plan you want to remove from the list.
Click [Remove Cellular Plan]
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager]
Select the eSIM plan you want to remove.
Toggle the switch to disable eSIM
Click "Delete".
Go to settings]
Click [Network and Internet] - [Mobile network]
Select the eSIM you want to remove.
Tap Remove SIM Card.
To use eSIM, you must have a carrier-unlocked version of Apple Watch that is compatible with eSIM.
Here's how to add an eSIM to the cellular version of the Apple Watch:
Go to the Apple Watch app on your iPhone.
Tap the [My Watch] tab, then tap [Cellular].
Click [Set up cellular service] or [Add a new plan].
Follow the onscreen instructions to select the plans you want to add to your Apple Watch.
Here's how to add an eSIM to the cellular version of the Apple Watch:
Go to the Apple Watch app on your iPhone.
Tap the [My Watch] tab, then tap [Cellular].
Click [Set up cellular service] or [Add a new plan].
Follow the onscreen instructions to select the plans you want to add to your Apple Watch.
If you installed it correctly but cannot access the Internet, try the troubleshooting steps below.
Also DO NOT remove the eSIM as our eSIM cannot be reinstalled or restored.
Apple
Make sure that if you enable "Data Roaming" for the line you just added. Check this if you select your eSIM profile in [Cellular Data].
Go to [Settings] – select [Cellular/Mobile Data] – [Cellular Data] tab
Select your eSIM profile
Select the network manually.
Go to [Settings] - select [Cellular/Mobile Data]
Among the tariff plans, select your eSIM profile (Secondary / Travel).
Select [Network Selection]
Turn off automatic mode to search manually.
When the list of available networks is displayed, select the name of the telecom in the country you are in.
Samsung
Make sure that if you enable "Data Roaming" for the line you just added
Check this if you select your eSIM profile under [Mobile Data].
Go to [Settings] - select [Connections] - [SIM Card Manager] tab
Under Preferred SIM, select your eSIM profile for [Mobile Data].
Select the network manually.
Go to [Settings] – [Connections] – [Mobile networks] – [Network operators]
Click on eSIM below to access the network features of our eSIM.
Turn off automatic mode and click [OK] to start searching for a network.
After enabling the search, a list of available networks will appear in a few seconds.
Select the network that applies to the country you are in.
Google
Make sure that if you enable "Data Roaming" for the line you just added
Check this if you select your eSIM profile under [Mobile Data].
Go to [Settings] - select [Connections] - [SIM Card Manager] tab
Under Preferred SIM, select your eSIM profile for [Mobile Data].
Select the network manually.
Go to [Settings] – [Network and Internet] – [Mobile networks] – [Network operators]
Click eSIM below to access the network features of our eSIM.
Turn off automatic mode and click OK to start searching for a network.
A list of available networks will appear in a few seconds.
Select the network in the country you are in
Reboot your device
Also DO NOT remove the eSIM as our eSIM cannot be reinstalled or restored.
Apple
Make sure that if you enable "Data Roaming" for the line you just added. Check this if you select your eSIM profile in [Cellular Data].
Go to [Settings] – select [Cellular/Mobile Data] – [Cellular Data] tab
Select your eSIM profile
Select the network manually.
Go to [Settings] - select [Cellular/Mobile Data]
Among the tariff plans, select your eSIM profile (Secondary / Travel).
Select [Network Selection]
Turn off automatic mode to search manually.
When the list of available networks is displayed, select the name of the telecom in the country you are in.
Samsung
Make sure that if you enable "Data Roaming" for the line you just added
Check this if you select your eSIM profile under [Mobile Data].
Go to [Settings] - select [Connections] - [SIM Card Manager] tab
Under Preferred SIM, select your eSIM profile for [Mobile Data].
Select the network manually.
Go to [Settings] – [Connections] – [Mobile networks] – [Network operators]
Click on eSIM below to access the network features of our eSIM.
Turn off automatic mode and click [OK] to start searching for a network.
After enabling the search, a list of available networks will appear in a few seconds.
Select the network that applies to the country you are in.
Make sure that if you enable "Data Roaming" for the line you just added
Check this if you select your eSIM profile under [Mobile Data].
Go to [Settings] - select [Connections] - [SIM Card Manager] tab
Under Preferred SIM, select your eSIM profile for [Mobile Data].
Select the network manually.
Go to [Settings] – [Network and Internet] – [Mobile networks] – [Network operators]
Click eSIM below to access the network features of our eSIM.
Turn off automatic mode and click OK to start searching for a network.
A list of available networks will appear in a few seconds.
Select the network in the country you are in
Reboot your device
If you see the message “The data plan change could not be completed. Failed to set up your tariff plan. Please try again later" usually means that the connection to download the eSIM plan was interrupted.
Your device requires a stable and unrestricted Internet connection to first request and download an eSIM profile from the LPA server. So try adding the eSIM plan manually while you are connected to a good internet network.
The most recommended installation method is scanning the QR code. However, if you have trouble scanning the QR code, you can enter the details manually.
Apple
Go to [Settings] – [Cellular/Mobile Data] – [Add Cellular/eSIM Plan] – [Scan QR Code] – [Enter Data Manually]
Enter the “SM-DP+ Address” and “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
Go to [Scan Carrier QR Code] - click [Enter Activation Code]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Google
Go to [Settings] - [Network and Internet] - click the + icon next to "Mobile network".
Click [Load a SIM card instead] - [Next] - [Need help?]
Click on [Enter data manually]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Your device requires a stable and unrestricted Internet connection to first request and download an eSIM profile from the LPA server. So try adding the eSIM plan manually while you are connected to a good internet network.
The most recommended installation method is scanning the QR code. However, if you have trouble scanning the QR code, you can enter the details manually.
Apple
Go to [Settings] – [Cellular/Mobile Data] – [Add Cellular/eSIM Plan] – [Scan QR Code] – [Enter Data Manually]
Enter the “SM-DP+ Address” and “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
Go to [Scan Carrier QR Code] - click [Enter Activation Code]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Go to [Settings] - [Network and Internet] - click the + icon next to "Mobile network".
Click [Load a SIM card instead] - [Next] - [Need help?]
Click on [Enter data manually]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Speed depends on coverage area, network congestion or local carrier priority.
However, if you are experiencing slow network speeds, try the troubleshooting steps below.
Apple
A. Select the network manually.
Go to [Settings] - select [Cellular/Mobile Data]
In tariff plans, select your eSIM profile (Secondary / Travel).
Select [Network Selection]
Turn off automatic mode to search manually.
When the list of available networks is displayed, select the name of the telecom in the country you are in.
B. Reset the network connection.
Turn on airplane mode on your phone and wait 15 seconds.
Turn off Airplane mode to reset your network connection.
C. Temporarily set your device to 3G mode.
Go to [Settings] – [Mobile data]
In Data Tariffs, select your eSIM profile.
Tap [Voice & Data]
Temporarily select 3G
Samsung
A. Select the network manually.
Go to [Settings] – [Connections] – [Mobile networks] – [Network operators]
Click eSIM below to access the network features of our eSIM.
Turn off automatic mode and click OK to start searching for a network.
A list of available networks will appear in a few seconds.
Select the network in the country you are in
Reboot your device
B. Reset the network connection.
Turn on airplane mode on your phone and wait 15 seconds.
Turn off Airplane mode to reset your network connection.
C. Temporarily set your device to 3G mode.
Go to [Settings] – [Connections] – [Mobile networks]
Click [Network Mode]
Temporarily select 3G
Google Pixel
A. Select the network manually.
Go to [Settings] – [Network and Internet] – [Mobile networks] – [Network operators]
Click eSIM below to access the network features of our eSIM.
Turn off automatic mode and click OK to start searching for a network.
A list of available networks will appear in a few seconds.
Select the network in the country you are in
Reboot your device
B. Reset the network connection.
Turn on airplane mode on your phone and wait 15 seconds.
Turn off Airplane mode to reset your network connection.
C. Temporarily set your device to 3G mode.
Go to [Settings] – [Network and Internet] – [Mobile networks]
Select [Advanced] - click [Preferred network type]
Temporarily select 3G
However, if you are experiencing slow network speeds, try the troubleshooting steps below.
Apple
A. Select the network manually.
Go to [Settings] - select [Cellular/Mobile Data]
In tariff plans, select your eSIM profile (Secondary / Travel).
Select [Network Selection]
Turn off automatic mode to search manually.
When the list of available networks is displayed, select the name of the telecom in the country you are in.
B. Reset the network connection.
Turn on airplane mode on your phone and wait 15 seconds.
Turn off Airplane mode to reset your network connection.
C. Temporarily set your device to 3G mode.
Go to [Settings] – [Mobile data]
In Data Tariffs, select your eSIM profile.
Tap [Voice & Data]
Temporarily select 3G
Samsung
A. Select the network manually.
Go to [Settings] – [Connections] – [Mobile networks] – [Network operators]
Click eSIM below to access the network features of our eSIM.
Turn off automatic mode and click OK to start searching for a network.
A list of available networks will appear in a few seconds.
Select the network in the country you are in
Reboot your device
B. Reset the network connection.
Turn on airplane mode on your phone and wait 15 seconds.
Turn off Airplane mode to reset your network connection.
C. Temporarily set your device to 3G mode.
Go to [Settings] – [Connections] – [Mobile networks]
Click [Network Mode]
Temporarily select 3G
Google Pixel
A. Select the network manually.
Go to [Settings] – [Network and Internet] – [Mobile networks] – [Network operators]
Click eSIM below to access the network features of our eSIM.
Turn off automatic mode and click OK to start searching for a network.
A list of available networks will appear in a few seconds.
Select the network in the country you are in
Reboot your device
B. Reset the network connection.
Turn on airplane mode on your phone and wait 15 seconds.
Turn off Airplane mode to reset your network connection.
C. Temporarily set your device to 3G mode.
Go to [Settings] – [Network and Internet] – [Mobile networks]
Select [Advanced] - click [Preferred network type]
Temporarily select 3G
If you see the status "activated", it will be automatically set upon arrival at your destination.
Once you arrive at your destination, please check the following to ensure you can use your details successfully.
Also, do not delete the plan as it cannot be reissued or reinstalled once the eSIM is deleted.
Upon arrival at your destination, check the following:
A: Check to see if you have Data Roaming enabled for the line you just added.
B. Reset the network connection and reboot the device.
Reset your network connection by turning Airplane mode on for 15 seconds and turning it off again.
This will reset the network connection. Also reboot your device.
Please note that the validity of the eSIM plan starts from the moment you scan and install the QR code.
Once you arrive at your destination, please check the following to ensure you can use your details successfully.
Also, do not delete the plan as it cannot be reissued or reinstalled once the eSIM is deleted.
Upon arrival at your destination, check the following:
A: Check to see if you have Data Roaming enabled for the line you just added.
B. Reset the network connection and reboot the device.
Reset your network connection by turning Airplane mode on for 15 seconds and turning it off again.
This will reset the network connection. Also reboot your device.
Please note that the validity of the eSIM plan starts from the moment you scan and install the QR code.
If you see the message “Unable to activate your eSIM right now, please try again later”, it means the QR code was partially scanned due to a bad connection. So try adding the eSIM plan manually if you have a good network connection.
The most recommended installation method is scanning the QR code. However, if you have trouble scanning the QR code, you can enter the details manually.
Apple
Go to [Settings] – [Cellular/Mobile Data] – [Add Cellular/eSIM Plan] – [Scan QR Code] – [Enter Data Manually]
Enter the “SM-DP+ Address” and “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
Go to [Scan Carrier QR Code] - click [Enter Activation Code]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Google
Go to [Settings] - [Network and Internet] - click the + icon next to "Mobile network".
Click [Load a SIM card instead] - [Next] - [Need help?]
Click on [Enter data manually]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
The most recommended installation method is scanning the QR code. However, if you have trouble scanning the QR code, you can enter the details manually.
Apple
Go to [Settings] – [Cellular/Mobile Data] – [Add Cellular/eSIM Plan] – [Scan QR Code] – [Enter Data Manually]
Enter the “SM-DP+ Address” and “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
Go to [Scan Carrier QR Code] - click [Enter Activation Code]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Go to [Settings] - [Network and Internet] - click the + icon next to "Mobile network".
Click [Load a SIM card instead] - [Next] - [Need help?]
Click on [Enter data manually]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
If you see the message “Unable to add a service plan. This code is no longer valid. Contact your network provider for more information”, this means that you are trying to add an eSIM plan that was added previously, or the QR code was partially scanned due to a poor connection.
Please check:
Do you have a good network or Wi-Fi connection
Has eSIM been added previously?
Does your device have too many eSIM profiles
The most recommended installation method is scanning the QR code. However, if you have trouble scanning the QR code, you can enter the details manually.
Apple
Go to [Settings] – [Cellular/Mobile Data] – [Add Cellular/eSIM Plan] – [Scan QR Code] – [Enter Data Manually]
Enter the “SM-DP+ Address” and “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
Go to [Scan Carrier QR Code] - click [Enter Activation Code]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Google
Go to [Settings] - [Network and Internet] - click the + icon next to "Mobile network".
Click [Load a SIM card instead] - [Next] - [Need help?]
Click on [Enter data manually]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Please check:
Do you have a good network or Wi-Fi connection
Has eSIM been added previously?
Does your device have too many eSIM profiles
The most recommended installation method is scanning the QR code. However, if you have trouble scanning the QR code, you can enter the details manually.
Apple
Go to [Settings] – [Cellular/Mobile Data] – [Add Cellular/eSIM Plan] – [Scan QR Code] – [Enter Data Manually]
Enter the “SM-DP+ Address” and “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Samsung
Go to [Settings] – [Connections] – [SIM Card Manager] – [Add Mobile Plan].
Go to [Scan Carrier QR Code] - click [Enter Activation Code]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
Go to [Settings] - [Network and Internet] - click the + icon next to "Mobile network".
Click [Load a SIM card instead] - [Next] - [Need help?]
Click on [Enter data manually]
Enter the “Activation Code” provided in the email.
Once your device starts receiving activation instructions, follow them to complete the installation.
If you see the message “Invalid activation code. The activation code you are trying to use is invalid. Please contact your network provider for more information," this means the QR code is invalid.
If you see the message “Cannot add cellular plans from this carrier. Your device can only use cellular plans from another carrier,” your phone is likely locked. You need to contact the local carrier that provided you with your phone and ask them to unlock the device. eSIM only works on an unlocked phone. Please follow the instructions if you want to check whether your device is unlocked or not.
Apple
Go to [Settings] - [General] - [About] and swipe down.
If you see "Network Provider Lock - Unlimited SIM" and "Digital SIM - IMEI (number will appear)", your phone is compatible with eSIM.
If you find "SIM Card Restrictions", your phone does not support eSIM.
Samsung and Google
Go to [Settings] – [Connections] – [Mobile networks]
Select [Network Operators]
If available networks appear, your phone is probably unlocked.
If, when searching for a network, only one result comes up or the “Search for networks” option is not available in the “Networks” menu, then most likely the phone is locked to a telecom operator.
Apple
Go to [Settings] - [General] - [About] and swipe down.
If you see "Network Provider Lock - Unlimited SIM" and "Digital SIM - IMEI (number will appear)", your phone is compatible with eSIM.
If you find "SIM Card Restrictions", your phone does not support eSIM.
Samsung and Google
Go to [Settings] – [Connections] – [Mobile networks]
Select [Network Operators]
If available networks appear, your phone is probably unlocked.
If, when searching for a network, only one result comes up or the “Search for networks” option is not available in the “Networks” menu, then most likely the phone is locked to a telecom operator.